Covert Operation

Mystery Research or Mystery Call

Are your customers completely happy?!

Our experienced staff can show you what the service situation is like in your company. Both mystery shopping and mystery calls are used to observe and analyse the strengths and weaknesses of the performance structure and service area.
From the perspective of a customer, you will receive an impression of the quality and readiness of your employees to provide support.

Incidentally, comparative mystery shopping or mystery calls are a great way to look over one's own nose.
Aren't you interested to know you competitor's quality of service?!